Protective Services

In a world fraught with risks to businesses and individuals alike, Wise Group delivers a range of integrated, protective services solutions providing the kind of assistance that helps clients take control of their business risks. Our highly trained and qualified personnel protect your business and assets when and where you need us most.

We are a premier provider of cost effective, individually tailored security guarding, patrol, concierge, safety and medical solutions. Our mission is to provide a level of service that exceeds our clients’ expectations with the goal of being the partner of choice within the markets in which we operate. Many of our competitors define their business by the product or service they offer. Conversely, Wise Group is not defined in terms of the service we offer, but in terms of what client need our service fulfils.

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Static Security Officers

Wise Group’s licensed security officers perform services tailored to clients of varying size and with varying risk exposure, across a diverse range of industries.

With a specific focus on risk mitigation and exceptional customer service, our team at Wise Group are leaders in the provision of end-to-end security management solutions.

All security personnel undergo a rigorous recruitment and vetting process and are trained in line with industry best practice standards and precise core competencies. Company and site-specific induction programs are undertaken to ensure the alignment of values and strict adherence to individual client requirements.

We work closely with the latest security technologies to ensure the safety and security of people, assets and premises. Wise Group security officers undertake a range of services including:

  • Static guarding
  • Mobile patrols
  • Concierge duties
  • Customer service
  • Access control
  • Special events
  • Emergency response

Mobile Security Patrols

Wise Group provides a comprehensive range of key holding, alarm response, mobile patrol, opening and closing, staff escort and property inspection services 24 hours a day, 365 days a year.

All patrols are tailored to individual client and site compliance requirements, using a comprehensive risk assessment process, and conducted by trained, individually selected uniformed mobile patrol officers. Standard patrol functions include internal and external physical security verification, hazard identification, systems and information vulnerability identification and reporting of any other irregularities.

All patrol vehicles are equipped with primary and redundancy communication systems and a global positioning satellite system (GPS), enabling rapid response and real-time electronic monitoring for safety and verification purposes.

Our standard mobile patrol services include:

  • Trained uniformed officers
  • Rapid response and tracking
  • Key points for electronic data recording and verification
  • Effective real-time communication systems
  • 24-hour control centre monitoring
  • Mobile site status reports

Alarm Response

When a monitored alarm is activated, response staff will follow a predetermined plan, based on your requirements.

Wise Group security mobile response vehicles are linked directly to our Grade A1 monitoring centre. Our licensed security patrol officers will attend your call-out location to inspect the site, disarm the alarm and re-secure your premises.

All patrol vehicles are equipped with primary and redundancy communication systems and a global positioning satellite system (GPS), enabling rapid response and real time electronic monitoring for safety and verification purposes.

Concierge Services

Wise Group corporate concierge services are part of an overarching commitment to service excellence and professionalism.

All corporate concierge personnel are carefully selected and are adept at providing reception and greeting services, presenting a security and safety presence, and managing building access control and security systems.

Our corporate concierge service clients have unique needs and we pride ourselves on our ability to understand these needs and tailor our service accordingly. This approach, coupled with the highest standards of professionalism, diligence and integrity, has ensured that the people and organisations entrusted to our care remain long term clients.

Retail Loss Prevention

Wise Group delivers a range of retail and loss prevention security solutions to assist our clients to reduce costs, prevent loss or internal fraud and improve inventory management.

Our external shrinkage together with our internal and administrative loss prevention initiatives assist clients to address shrinkage from outside sources and strengthen internal prevention procedures.

Wise Group external loss prevention measures include:

  • Uniformed and plain clothed loss prevention security officers;
  • Integrated electronic security design and installation services;
  • Security risk assessments and audits; and
  • Theft and fraud investigation services (traditional retail and online).

Our internal and administrative loss prevention measures include:

  • Operational procedure reviews;
  • Loss/shrinkage risk assessment;
  • Compliance audits;
  • Historical loss events review and assessment;
  • End-of-shift checks;
  • Pre-employment screening;
  • Supply chain security and investigation; and
  • Floor plan audits.

At Wise Group, we recognise that secure and beneficial solutions come from understanding the challenges of securing the whole retail environment.  To that end, additional services relevant to a retail environment include:

  • Armed and unarmed hold-up response training
  • Bag screening solutions
  • Management of difficult or aggressive customers
  • Burglary risk reduction
  • Cash handling processes
  • Fraud identification and mitigation
  • Criminal harm mitigation (e.g. vandalism)

Contact us or request a quote to learn more about how Wise Group can help.

Customer Service Officers

Wise Group prides itself on providing friendly, professional, experienced and qualified customer service and safety officers for venues, functions and events.

Our skilled customer service and safety officers deliver outstanding customer service while also recognising potential risks and hazards to your site and operation, and will respond effectively to minimise impact.

Wise Group customer service and safety operations officers also work closely with other event and function personnel, to maintain continuous communication and share information for the benefit of our client.

All officers are thoroughly trained and kept abreast of regulatory guidelines, including WHS legislation, RSA, Australian Standards and Codes of Practice.

Event Security

Wise Group provides event security services to leading Australian venues and events.

Our event security team possesses the experience and industry expertise to keep client events safe and secure. We employ specialist trained staff and a management team with many years of industry experience. All security solutions are planned, implemented, monitored and controlled by our experienced, professional management team.

Whether you require a single security officer or comprehensive security services for a major event or international sporting occasion, Wise Group can support your operations, allowing you more time to focus on the success of your event. Our solutions are tailor-made to your requirements.

Executive Protection

Wise Group executive close protection teams comprise highly disciplined professionals who are trained to protect individuals at risk of physical attack.

Our teams are customised to individual client requirements and operating environments, threat states and profiles.

Our services range from providing one-time close protection officers to developing thorough personal protection service programs. We respond 24 hours a day, 365 days a year, enabling our clients to go about their day-to-day business

First Aid / Medical Support

Wise Group provides a range of on-site emergency first aid, paramedical and medical services.

Our experienced team deliver first aid and medical support services across a broad range of industries and events, often in challenging environments.  From remote mining locations to large construction sites and major events, Wise Group are able to cater to wide variety of requirements.  Services include:

  • First Aid Personnel
  • Multi-disciplinary Paramedics
  • Registered Nurses / OHN’s
  • Industrial Medics
  • Emergency Response
  • On-site Primary Care
  • Drug & Alcohol Testing
  • First Aid Supplies / Paramedic Equipment

Contact us or request a quote to learn more about how Wise Group can help.

Security Risk Consulting

Wise Group is a leader in providing customised, effective and comprehensive security solutions to businesses and individuals.

Our experts develop proactive approaches that respond quickly to changing threat conditions and help ensure business and operational continuity.

We offer a range of preventative and reactive services and consultancy to assist businesses and individuals reduce their risk and respond to threats. Our solutions address a wide range of business risks, while improving transparency and decision making. Our services include: